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Elevating Customer Experience from ‘Good’ to ‘Excellent’ Through Comprehensive Support SINGAPORE , Dec. 30, 2024 /PRNewswire/ — Sobot hosted its annual customer conference in Singapore this December, where customers from various industries gathered to share their experiences and success stories. During the event, Co-founder and CEO Yi Xu unveiled Sobot’s new 2025 service standards, underscoring the company’s commitment to moving beyond ‘good’ service and setting a new benchmark for ‘excellent’ service. The Significance of Service: Mutual Benefits for Customers and SaaS Enterprises “As AI continues to revolutionize the customer experience, service has become a critical differentiator for businesses,” said Xu. “For Sobot, AI and service function like two essential arms–both are indispensable to staying strong. In the fiercely competitive SaaS industry, Sobot seeks to enhance customer experience while driving business success through service, emphasizing the potential for excellent service to generate customer loyalty, repeat purchases, and word-of-mouth recommendations. Recent data from Gartner shows that 82% of customers are more likely to repurchase or renew if they receive real value during service interactions. Also, 77% of customers surveyed noted they will recommend a company after a positive experience; an invaluable source of brand advocacy and free marketing for SaaS businesses. “Providing good service not only means being responsible for our customers, but for SaaS enterprises themselves,” added Xu. Listen to the Voice of Customers A core principle at Sobot is that customers are the ultimate judges of service quality. To ensure ongoing service improvement, Sobot gathers feedback and hosts a yearly customer conference designed to foster open communication and two-way interaction. During the 2024 customer conference, the head of an international luxury traveling retailer shared a notable story about his impression of Sobot’s services: “We requested a system function feature upgraded over the weekend, and Sobot delivered a solution by Monday morning. Previously, our former provider took up to six months to resolve a similar problem, but Sobot accomplished it in just one day!” Although Sobot has received high praise from multiple industries, the company continues to innovate and enhance its service offerings in line with its “customer-first” and “strive for excellence” brand values. “The annual customer conference has already become a Sobot tradition,” noted Xu. “By listening to real feedback and suggestions, we gain crucial insights to keep improving our services.” Upgrade Service with Sobot’s Comprehensive Customer Support At the conference, Yi Xu also unveiled the company’s new 2025 service standards, which aim to deliver more comprehensive customer support to enhance the overall customer experience across three key pillars. Product Support Sobot believes that great products are the foundation of excellent service. By integrating all customer contact products into a unified, AI-powered cloud platform, Sobot ensures reliability and convenience for businesses to receive customers across all channels. The platform also supports multilingual capabilities, a significant advantage for businesses aiming at expanding internationally. Human Support While AI technology may automate many processes, Sobot believes that human agents bring irreplaceable empathy and personalization to customer interactions. That is why Sobot’s professional Customer Success Team is always available. With their rich experience and expertise in various industries, Sobot Customer Success Team provides customized assistance and solutions based on each client’s unique needs. This accessible human support helps resolve issues quickly and effectively, improving customer satisfaction and retention. Operation Support Sobot’s doesn’t end with product delivery—the company offers comprehensive operation support at every stage throughout the partnership: During pre-sale, Sobot experts provide professional consultation to help assess customers’ business context and suggest targeted industry-specific solutions. During the implementation and delivery stages, Sobot developers can assist with product deployment. And Sobot operators can provide remote or on-site training, as well as relevant documentation to ensure agents, support engineers, and administrators can adopt the platform smoothly. For after-sales, the Sobot team continues to offer quick issue resolution and maintenance of knowledge base, as well ensuring the stability of the entire platform. Transform from Good Service to Excellent Service Sobot already boasts a 96% CSAT and 78% NPS, with inquiries typically answered within 24 hours. Still, the company remains determined to go further. “We’re proud of our reputation for good service,” said Xu, “but our goal now is to become excellent. We’ll keep holding our annual customer conference, listening to customer feedback, and refining our approach. We believe this is the best way to continue redefining service standards in our industry.” View original content to download multimedia: https://www.prnewswire.com/apac/news-releases/sobot-redefines-service-excellence-at-the-2024-customer-conference-302339541.html SOURCE SobotJimmy Carter: A man who drove America from Cold War pressures to 444-day hostage crisis in IranCHENNAI: Alleging that crimes and atrocities against women were on the rise in Tamil Nadu, actor and Tamilaga Vettri Kazhagam (TVK) chief Vijay on Monday said that he was pained by the sexual assault of a student of Anna University. In a statement, he also criticised the DMK government and urged the people to work together to create a safer State. "Social atrocities against women, and law and order violations are increasing day by day in every place, including educational institutions. As their brother, I am immensely stressed and pained after hearing about sexual assault cases. 'There is no use asking any question about the issue to the ruling government," Vijay said. Assuring to stand with them as their brother, Vijay asked the women to focus on their education and achieving their goals. "Let us create safe Tamil Nadu. Let us all work together to ensure that soon," he added in the statement.
Get ready to singalong from your sofa: Wicked is set to be released on streaming services next week, signficantly earlier than had been expected. The hit musical starring Cynthia Erivo and Ariana Grande will be available to buy in the US on Amazon Prime, Apple TV+ and other digital platforms from next Tuesday, December 31. It will become available in the UK a few days later on Friday, January 3. The film will be a premium digital release, set to cost $29.99 in the US and £19.99 in the UK. A physical release on 4K UHD, Blu-ray and DVD is expected to follow on February 4, 2025. Directed by Jon M. Chu , Wicked tells the heartwarming story of two young witches as they navigate their way through university and learn about true friendship. Later known as the Wicked Witch of The West, Elphaba ( Cynthia Erivo ), is a green-hued extraordinary witch who faces many obstacles because of her differentness, and forms an bond with Glinda ( Ariana Grande ), who is the opposite of Elphaba in most ways – popular, loved and blonde. The film features songs from the Tony Award-winning Broadway musical, and stars Ethan Slater, Michelle Yeoh, Jeff Goldblum, Peter Dinklage, Bowen Yang, and Marissa Bode alongside Erivo, Grande and Bailey. With a run time of just under three hours, the 2024 film is just the first part of the whole story, with the second and final instalment, Wicked: For Good , set to hit cinemas on November 21, 2025. Earlier this week, Oscar-nominated Don’t Look Up director Adam McKay said he wouldn’t be surprised to see Wicked banned in America given the country’s current political trajectory. McKay made the bold claim on X/Twitter on Monday (December 23), calling the film “one of the most radical big studio Hollywood movies ever made.” “I know Part 2 swings back to the center a bit,” he said, “but Part 1 is nakedly about radicalization in the face of careerism, fascism, propaganda.” Responding to a surprised commenter who said they hadn’t seen Wicked yet because they thought it looked more like “American fantasy, franchise-wringing and CGI fare,” McKay said: “I think you’ll be shocked. If America keeps going on the track it is I wouldn’t be surprised to see the movie banned in 3-5 years.” He went on to compare Wicked to a handful of 20th-century classics, including The Sound of Music , Citizen Kane , Bridge on the River Kwai and The Searchers , as well as newer fare such as The Hunger Games , which he labeled “incredibly left wing.”
Diss, dinner and Duke-Carolina: Shane Battier shares that J. Cole apologized for 2011 lyricMLB rumors: Juan Soto bids eclipse $700 million as Winter Meetings kick offNASSAU, Bahamas — Scottie Scheffler birdied every hole but the par 3s on the front nine at Albany Golf Club on Friday and finished his bogey-free round with an 8-under 64 that gave him a two-shot lead in the Hero World Challenge. Two months off did nothing to slow the world's No. 1 player. Scheffler already has eight victories this year and is in position to get another before the end of the year. Scheffler was at 13-under 131, two ahead of Akshay Bhatia (66) and Justin Thomas (67), both of whom had to save par on the 18th hole to stay in range going into the weekend. Scheffler started with a lob wedge to 2 feet for birdie and never slowed until after he went out in 29 to seize control of the holiday tournament against a 20-man field. Scheffler cooled slightly on the back nine, except it didn't feel that way to him. "Front nine, just things were going my way. Back nine, maybe not as much," Scheffler said. "A couple shots could end up closer to the hole, a couple putts go in, just little things." Asked if he felt any frustration he didn't take it lower — he once shot 59 at the TPC Boston during the FedEx Cup playoffs — Scheffler sounded bemused. "I think in this game I think a lot of all y'all are looking for perfection out of us," he said. "Today I shot 8 under on the golf course, not something I hang my head about. A lot of good things out there — clean card, bogey-free, eight birdies. Overall, I think I'm pretty pleased." Thomas felt his 67 was stress-free, particularly the way he was driving the ball. The wind laid down again, rare for the Bahamas, though it is expected to pick up on the weekend. Thomas wasn't concerned to see Scheffler get off to a hot start, especially with three par 5s on the front nine and a short par 4 that at worst leaves a flip wedge to the green. "You literally can birdie every hole as soft as the greens are," Thomas said. "He's a great player, a great wedge player, and you have a lot of birdie holes to start. I'm honestly surprised he only shot 8 under. It's a sneaky course because if you fall asleep on some shots, you can get out of position. But if you're on and focused and really in control of everything — like these last two days with no wind — you can just make so many birdies." Ryder Cup captain Keegan Bradley had a 67 and was four shots behind. No matter how benign the conditions, it wasn't always easy. Cameron Young, who opened with a 64 for a two-shot lead, followed with a 75 despite making five birdies. That included a double bogey on the final hole when his approach tumbled down the bank into the rocks framing the lake that goes all the way down the 18th hole. Patrick Cantlay was trying to keep pace playing alongside Scheffler, but he had three bogeys over the final seven holes and fell seven shots behind with a 71. The tournament, hosted by Tiger Woods, is unofficial but offers world ranking points to all but the bottom three players because of the small field. It's the weakest field in 25 years, but Scheffler at No. 1 gives it enough cachet. He is the first player since Woods in 2009 to start and finish a year at No. 1 in the world. And even after a layoff — giving him time to tinker with a new putting stroke — it looks like it might be a while before anyone changes that. Get local news delivered to your inbox!
By 11 a.m., Jon Merryman had collected 45 tires, 38 bags of trash, packs of shingles, a mattress, a playpen and remnants of an accident swept under a guardrail near College Park, Maryland. Merryman, 62, was frustrated and restless. The Nov. 6 election hadn’t gone his way. A veteran and a man of action, he turned to a lifelong passion to cope: picking up trash. Over the following days, he cleaned up roadsides in 22 counties spanning Virginia and West Virginia. “I call it channeling my anger,” Merryman said, tone dropping. Physical work helps him maintain his emotional and mental health. When he returned home to Catonsville, Merryman felt more rejuvenated and ready to face what came next. For him, cleaning up litter is a way to reclaim control, one piece of trash at a time, in a world that can feel overwhelming. “I want people to feel like one person can make a difference,” he said. Merryman traces his passion for protecting the environment to campaigns from his childhood. Campaigns like “Smokey the Bear.” “Woodsy the Owl.” The 1970s commercial “Keep America Beautiful: The Crying Indian.” While controversial today, the “Keep America Beautiful” ad had a simple message for 7-year-old Merryman: “People start pollution. People can stop it.” Inspired, he planned a post-Halloween mission to clean up wrappers and litter. With a full bucket, Merryman marched down to a storm drain, thinking that’s where the trash should go. “Thank God an adult was there,” he said. The passerby explained how storm drains lead to rivers. He didn’t know it yet, but Merryman would dedicate much of his adult life to rectifying this mistake. The makings of a soldier Merryman’s cousins, conservationists on Maryland’s Eastern Shore, took him under their wings and ignited a passion for studying the environment. They invited him on bird banding and counting trips. Merryman remembers the sky filling with “rivers of birds” for 15 minutes at a time. Clicker in hand, he counted birds until his hand grew weary. “You’re witnessing the miracles of being on earth when you see stuff like that,” Merryman said. His cousins later dissuaded him from becoming a marine biologist. “They got me geared up for this life of studying animals, then said, ‘Oh, you don’t want to do that. It’s a life of chasing grants.’” Merryman entered the University of Delaware as a biology major. Switched to geology. Jumped to civil engineering. His GPA plummeted. He pivoted to part-time status while working for the university. Eventually, he found his footing in geography while programming educational software. Also minored in photography. His first summer out of college, Merryman worked as a volunteer ranger at the Grand Canyon, giving talks, leading groups and picking up trash in front of the visitor center. “Funny thing is, that’s what I love to do now: pick up trash.” The staff liked him and encouraged him to apply for a seasonal park ranger job, but then Congress slashed funding, so the job didn’t exist. Merryman took on seasonal jobs. While working in the Everglades, he saw a billboard promoting the army’s college fund. It offered $20K for two years of service. “Great option,” he thought. He enlisted in the army and spent six years in the National Guard. ‘My wife puts up with a lot’ When Merryman returned to civilian life, he worked in instructional technology. “As it turns out, there’s a lot of commonality between arranging the elements of a map and arranging the elements on a computer screen,” he said. But his passion for the environment remained. One day, while working at Lockheed Martin, Merryman came across a trash-strewn creek and park. He spent five years turning it into a sustainable habitat. His hobby of picking up trash also found its way home. “My driveway was full, I mean seriously, full of scrap metal,” he said. He sold the metal from cleanups to fund his kids’ robotics team. “The things we do,” Merryman chuckled. Through it all, he said, it took a lot of patience from his wife, Kirsten. “The spouses that put up with it are angels, too. They are. My wife puts up with a lot.” Turns out, so do his kids. Litter everywhere in the middle of nowhere A common conundrum Merryman encounters is people acknowledging a problem but not taking responsibility. “Someone else is doing the littering. It’s those people,” they think. Merryman became determined to show that littering is everyone’s problem. During a road trip with his son to Los Angeles, an idea emerged, and they cleaned up trash in one county per state, adding two counties for Texas. When they arrived “in the middle of nowhere” in Turkey, Texas, Merryman found “litter everywhere.” He wanted people to realize that we are all responsible for this pile of trash because of all the things we buy and the resources we use. To illustrate the extent of trash pollution, he started placing green dots on a map of counties he’d clean up. “I’m a map geek,” Merryman said. He had been tracking all the counties he visited for years, a hobby shared by fellow geographers. Now, he aims to pick up trash in every county for as long as possible. Recently, he picked his daughter up from school in Ithaca, New York. As they left Ithaca and crossed over into the Chesapeake Bay watershed, an idea “dawned on me,” he said. He’d picked up trash in counties between Ithaca and Baltimore, having done this drive many times. “I put those on the map,” Merryman said when he realized he was nearly halfway done. “I bet I could do them all” in the watershed. He now focuses on watersheds rather than state lines. Water carries pollution across borders, so “state boundaries don’t matter as much as the watershed,” he said. On Dec. 1, 2024, Merryman reached his goal. He picked up trash in all 206 counties in the Chesapeake Bay watershed. Bringing his total count to 524. One-sixth of all counties in the United States. Sharkey d’Shark On February 2, 2022, at 2:22 p.m., Merryman retired — a moment he carefully planned. “I walked out the door,” said Merryman. “I just thought it was funny.” A few months later, Merryman found his retirement buddy, Sharkey d’ Shark, on the side of the road. The abandoned toy-turned-sidekick became a playful way to engage others in cleanups. Sharkey has a social media presence. “It’s a lot easier to have a back-and-forth conversation with Sharkey,” Merryman said, “as opposed to writing posts and getting crickets in response.” Merryman hopes Sharkey can help educate and inspire younger generations to partake in cleanups. For now, “about 90% of Sharky’s fans are middle-aged women,” he laughed. Nature is innocent When not traveling to pick up trash, Merryman volunteers with Lights Out Baltimore, searching for dead or injured birds hit by windows due to disorienting artificial lights. “Nature, as far as I’m concerned, is all innocent,” Merryman said. Migrating birds navigate at night using the moon and stars, but lights lead them to windows. “There’s a reason it’s happening. It’s not because the bird’s stupid,” he said. The birds can’t see the glass. Not long ago, Merryman found an old Facebook post when he first joined the group and held a bird for the first time in decades. Now, he’s active in several Facebook groups where he educates others about window strikes. Sharing photos of the dead birds tends to upset people, especially those who have already seen them. On the one hand, Merryman speaks to newcomers who aren’t aware of this issue and spreads awareness “over and over and over again.” On the other hand, some people complain and don’t want to see the photos. “I’m sorry if it makes you feel squeamish,” Merryman said, his tone serious. He paused. “Actually, I’m not. I’m not sorry,” he said with a wry laugh. “I hope that it will make you care about it.” It is a difficult line to walk — getting people to care without turning them away. “I’m just not good at drawing that line personally,” he admitted. But he is good at showing up and doing the dirty work. “I’m happy to be the grunt, the foot soldier.” Merryman has a plan for the rest of his retirement. He is going to pick up trash in every county in the United States. Until he physically can’t anymore. Then he hopes to write a book. So far, he’s crossed off Arizona, Vermont, New Hampshire, Maryland, Virginia, Delaware, and New Jersey while nearing the finish line in Pennsylvania and Virginia. Maybe he won’t reach his goal. “But I’m gonna die trying.” And maybe the world will be a little cleaner, with a few more birds in it.
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