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Delivering Optimized, Outbound-Focused Contact Center Solutions for Modern Businesses LAUDERDALE LAKES, Fla. , Dec. 27, 2024 /PRNewswire/ -- outboundIQ www.outboundiq.com proudly announces its accreditation as a Five9 Certified Implementation Partner (CIP), a distinction that reflects its deep expertise in optimizing and streamlining outbound-focused contact center operations. With a team of seasoned Five9 veterans, expert programmers, and industry thought leaders, outboundIQ is uniquely equipped to help businesses of all sizes unlock the full potential of Five9's Virtual Contact Center platform. Optimized Solutions for Complex Contact Center Needs outboundIQ specializes in providing expedited, outbound-focused contact center implementations, integrating advanced features such as inbound and outbound Voice, SMS, Chat, Email, Salesforce Integration, and other third-party app integrations. Clients can also leverage ongoing optimization engagements and monthly retainers for strategic consulting designed to support long-term, outreach-focused success. "Who better to handle your domain configuration than the experts that understand the outbound contact center world. To be an outbound expert, you must know 3 things; how to configure the domain front end, how the architecture interprets that design, and how carriers respond to your dialing behavior as a result of the build. outboundIQ has the advantage of deeply understanding all 3 things. Our experts are seasoned professionals that will guide toward the best build for your business. You tell us about your business, your needs and your processes, and we will build you a domain fit for purpose. outboundIQ offers best in class Domain Optimization, Implementation and Consulting for customers of all sizes and complexity. Due to our methodology and proprietary automations, we are able to bring our customers' projects to life within accelerated timeframes." - Jessica Clay , VP Support and Services "We launched our business in June and were fortunate to connect with the incredible team at outboundIQ early on. Navigating the world of outbound calling and building efficient prospecting systems isn't easy, but the entire team at outboundIQ brought our vision to life seamlessly. They implemented our ideas quickly and executed them flawlessly. Since partnering with them, our contact rates have significantly improved, our conversions have increased, and our overall business is thriving. We're deeply grateful for this collaboration and look forward to continuing our work together on future endeavors!" - Tim, Lit Financial "I genuinely don't know enough ways to thank the entire outboundIQ team. I inherited a domain riddled with mistakes, tangled beyond belief, and I had essentially planned to scrap the whole thing and start over. That's when this team, led by Jessica Clay's brilliance, took over to understand exactly what I wanted to create and completely revitalized my domain. We are all beyond thankful as they continue to consult for us to this day and I see no reason to stop. Thank you, Jessica, Jason, Rudy, Bruno, Sandy and everyone who gets the pleasure of working with these domain geniuses!" - Michael, Lifetime Home Remodeling A Holistic Approach to Outbound Excellence Creating a competitive, consumer-focused outreach program requires more than just advanced technology. As outboundIQ explains, a thriving contact center functions like a high-performing racing team: outboundIQ's professional services team brings these critical elements together, ensuring clients achieve best-in-class outbound operations that prioritize consumer experience while maintaining a competitive edge. A Call to Collaboration With its new CIP certification, outboundIQ invites businesses to explore select partnership opportunities and projects to reimagine their contact center operations. Whether through expedited implementations or ongoing strategic consulting, outboundIQ is committed to driving measurable results for its clients. About outboundIQ outboundIQ delivers optimized, outbound-focused contact center implementations, combining years of Five9 expertise with cutting-edge strategies to help businesses achieve exceptional outreach outcomes. As a Five9 Certified Implementation Partner, outboundIQ provides tailored solutions to meet the unique needs of modern organizations. About Five9 Five9 is a digital enterprise's leading cloud contact center and software provider. The Five9 Intelligent CX Platform is reliable, secure, compliant, and scalable, designed to create exceptional personalized customer experiences. www.five9.com Media contact: Sandy Tafur Phone: 404-660-5314 mail: sandy@outboundiq.com View original content to download multimedia: https://www.prnewswire.com/news-releases/outboundiq-achieves-certified-implementation-partner-cip-status-with-five9-302339797.html SOURCE outboundIQ
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CHICAGO, Nov. 21, 2024 (GLOBE NEWSWIRE) -- A plaintiff representing nationwide consumers has filed a class-action complaint against Set Forth Inc., an administrative services provider and processor of debt relief programs. The complaint alleges the company failed to properly notify consumers after cybercriminals breached Set Forth's databases and purloined credit reports, loan applications, bank statements, and other highly sensitive information from more than 1.5 million consumers. According to the complaint filed in the U.S. District Court in Chicago, Set Forth and its business partner, Centrex, learned of the massive breach as early as May 21, 2024, but for unexplained reasons, opted to withhold the information from consumers for more than five months. "We are speaking with consumers who are absolutely livid with Forth's decision to keep news of the breach from them," said Elizabeth Fegan, managing partner of FeganScott and one of the attorneys representing the plaintiffs. "Considering it takes just a few seconds and a few keystrokes for a cybercriminal to empty a bank account once armed with account numbers and social security numbers, we are eager to learn why Forth opted to sit mute after learning of the breach." The complaint also alleges that once Forth decided to alert consumers, the company intentionally downplayed the severity of the breach, failing to provide details, including whether the breach was part of a ransom attack or whether consumers' data was available for sale on the dark web. According to Fegan, companies are responsible for safeguarding consumer data, but failing in that, those companies have a moral imperative to warn. "Forth had an iron-clad obligation to raise its hand, admit the breach, and give its customers a chance to get ahead of the bad actors, and they failed," Fegan added. Set Forth operates its principal place of business in Schaumburg, Illinois. FeganScott is joined by Cotchett Pitre & McCarthy LLP, Clapp & Lauinger LLP, and Wynne Law Firm to represent affected consumers. Consumers who are Forth or Centrex customers or those who received notice that their data was compromised are urged to contact FeganScott to learn more about their rights. About FeganScott FeganScott is a national class action law firm dedicated to helping victims of consumer fraud, sexual abuse, and discrimination. The firm is championed by acclaimed veteran class action attorneys who have successfully recovered $1 billion for victims nationwide. FeganScott is committed to pursuing successful outcomes with integrity and excellence while holding the responsible parties accountable. Case no. 1:24-cv-11974 Media Contact: Mark Firmani Feganscottpr@firmani.com © 2024 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.
Ashlon Jackson scores career-best 30 points to lead No. 14 Duke past No. 10 Kansas 73-62West Yellowstone police did not release new information as of 3 p.m. Friday regarding the recent death of one of their officers. However, officials did post information online offering help on getting through the grieving process. “The family of Officer Ashlee Stoneburner has requested that in lieu of flowers donations be made to , an organization dedicated to supporting law enforcement officers and their families who are affected by trauma and loss,” the department stated on Facebook. West Yellowstone Police Officer Ashlee Stoneburner “Your generosity can help honor Officer Stoneburner’s legacy and provide vital support to those who serve and protect our community,” the Thursday posting states. Also, on Thursday, West Yellowstone police reminded the public about the 988 suicide and crisis hotline. “It's important to know that there is someone to listen and support in your grief,” officials said. “You are not alone, and reaching out for help is a sign of strength,” the posting states. “Let's spread the word and make sure that everyone knows about this important resource. Take care of yourselves and each other.” The West Yellowstone Police Department announced Stoneburner’s death on Wednesday, adding that an investigation is underway. Circumstances surrounding her death are being investigated by the Madison County Sheriff's Office/Coroner's Office, officials said. Officials said updates will be posted on the West Yellowstone Police Department’s official social media. The department is staffed by 13 people, including a police chief and five officers, with one being a school resource officer, the department's webpage states. The department has seven 911 telecommunicators, one serving as the 911 center manager. Assistant editor Phil Drake can be reached at 406-231-9021. Get local news delivered to your inbox! Assistant editor/reporter {{description}} Email notifications are only sent once a day, and only if there are new matching items.
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